Last updated: July 2026

At Digi-Fi we want you to be happy with your purchase. This policy explains your rights to return, exchange or receive a refund, in line with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

This policy applies to goods purchased from our online shop. Ongoing services such as internet connectivity and VOIP are not covered here – those are governed by the service agreement signed with us, which sets out the applicable notice and cancellation terms.

Changed your mind? (7-day cooling-off)

Under the ECT Act, you may cancel your online order and return the goods within 7 days of receiving them, for a refund of the purchase price. To qualify:

• The item must be unused, undamaged, and in its original packaging with all accessories.
• You are responsible for the cost of returning the goods to us.
• We refund the purchase price (excluding the original delivery fee) once we receive and inspect the item.

Faulty or defective goods

If an item is defective, not as described, or fails within 6 months of delivery, you are entitled under the CPA to return it for a repair, replacement or refund – your choice. For defective goods, we cover the cost of the return. (This is separate from the manufacturer’s warranty – see our Warranty Policy for longer-term warranty claims.)

Damaged or incorrect on arrival

If your order arrives damaged, or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no cost to you.

How to request a return

1. Contact us at info@digi-fi.co.za or 043 023 0178 with your order number and the reason for the return.
2. We will confirm whether the item qualifies and how to return it.
3. Once we receive and inspect the item, we will process your refund or replacement.

Condition of returned items

Except where goods are defective, returned items must be unused, complete (with all accessories, cables and any free gifts) and in their original packaging. We may decline a return or reduce a refund if an item is returned incomplete or damaged through no fault of ours.

Refunds

• Refunds are made to your original payment method (card via Payfast, or by EFT for bank-transfer orders).
• Please allow a few business days for the refund to reflect once approved.
• Where a card refund is processed via Payfast, the original transaction fee may not be refundable.

Contact us

DIGI FI (Pty) Ltd (trading as Digi-Fi)
info@digi-fi.co.za  •  043 023 0178